Our policy lasts 30 days. If 30 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.

Trenddy Shop guarantees total customer satisfaction with the items you purchase from trenddyshop.com. 

In order to return an item customer is responsible for shipping back to us.

If you want to return because you think the delivery time is exceeded, check the SPECIAL SECTION of our TERMS OF SERVICE page, which details the delay time of our shipments. If the time of your order is within the deadlines indicated there, we do not have the obligation to make the return.

If you have received your item(s) defective or incorrect: 

-Take a picture of the defective/incorrect item(s) showing the issue.
-Email us at contact@trenddyshop.com

*Further instructions will be given through email. 

If you have received your item and want a refund or exchange, just for product failure:

-Email us at contact@trenddyshop.com

*Further instructions will be given through email 

Note: We do not refund shipping cost and we also do not cover shipping cost for return. 

-You will be refunded for the merchandise total, plus applicable sales tax paid, minus shipping and restocking fee. 
-Please be aware that the product must come in its original packaging and must be returned in the original condition that it was received, unused. We reserve the right to decline any item that comes back to us used.

-If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
-Next contact your bank. There is often some processing time before a refund is posted.
-If you’ve done all of this and you still have not received your refund yet, please contact us at contact@trenddyshop.com

There are certain situations where only partial refunds are granted (if applicable)
-Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
-Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Only regular priced items may be refunded, unfortunately sale/promotional items cannot be refunded.

Coupon Codes 

-Discount codes must be applied at time of checkout - You must press "Apply" to see the order total update.

-We cannot adjust any prices after the order has been submitted. 

-Only one code can be used on a purchase 

-Coupon codes cannot be applied to previous purchases